How to Respond to an Electrical Quote Increase Review

Opening an older wall reveals a different wiring scope, and the homeowner hears the price changed after work began. The review is about approval and understanding, not the electrician's ability to list reasons costs rise. A clear reply reviews the original estimate and how the change was explained before proceeding.

The review

Accepted a quote for new kitchen outlets. After the walls were opened, the total went up because more wiring was needed. I wasn't given a clear revised scope to approve, just told the extra work had to be done. I wish someone had stopped to explain. — 1 star

Copy-paste template

Finding extra work after access should still come with a clear explanation of the changed scope and price before you are asked to proceed. I hear why the way this was communicated left you uncertain. I'd like to review the original quote, the access findings, and how the change was authorized. Please call me at (555) 123-4567 so we can go through that privately. I'm Dev, the owner.

Why this works

• It separates hidden conditions from authorization. Unexpected wiring can affect scope without excusing poor explanation. The reply owns the need for an informed decision.
• It checks the change record. The estimate, access findings, and authorization should describe the same work. Reviewing all three is more useful than defending the final number.
• It keeps the financial discussion private. The owner can clarify the change and hear the customer's understanding without publishing an invoice or promising a reduced bill.

What not to do

• Don't say 'old houses always cost more.' That is a general excuse, not an explanation of how this change was approved.
• Don't invoke safety as a sales pressure tactic. Discuss assessed findings professionally rather than using a public warning to justify every extra charge.
• Don't post wiring photographs identifying the home. Review evidence through a private channel.